Cisco IP Telephony Operations Specialist
Overview of Program
Cisco IP Telephony Operations Specialist Requirements
Prerequisites: Valid CCNA certification
Required Exam:  642-425 IP Telephony Troubleshooting
Learning Asset	Product Title	Product ID	Hours
Required Exam: 642-642 Implementing Cisco Quality of Service
Courseware
	Introduction to QoS and QoS Implementation	231228_ENG	2
	IP QoS Building Blocks	231229_ENG	2.25
	The Modular QoS CLI and AutoQoS	231230_ENG	1.75
	Introduction to Classification and Marking	231231_ENG	2.75
Additional Training: Cisco IP Telephony Part 1 and Part 2
Courseware
	Cisco CallManager Fundamentals	225890_ENG	3
	Cisco IP Phones and CallManager Configuration	225912_ENG	2.5
	Cisco Catalyst Switch Configuration	225926_ENG	1.75
	Adding Users to Cisco CallManager	225940_ENG	1.5
	Using BAT and TAPS	226042_ENG	3.25
	Configuring Cisco Access Gateways and Intercluster Trunks	225959_ENG	1.75
	Configuring Basic and Advanced Route Plans	226078_ENG	3.25
	Configuring Telephony Class of Service and Call Admission	225978_ENG	3.25
	Configuring Media Resources and Softkey Templates	225990_ENG	3
	Configuring Cisco IP Phone Features	226088_ENG	3
	Using the Cisco CallManager Attendant Console	226158_ENG	2
	Cisco IP SoftPhone, IP Communicator, and Extension Mobility	226233_ENG	3.25
	Cisco Voice over IP Integrated Applications	226248_ENG	1.25
	Enabling Video Calling and Conferencing	226255_ENG	3.75
	Securing IP Telephony	226337_ENG	3
	Enabling Authentication and Encryption Features	226349_ENG	2.5
	Monitoring and Managing IP Telephony Using Internal Server Tools	226364_ENG	2.5
	Introducing Voice Over IP	236232_ENG	2.5
	Building and Securing VoIP Networks	236243_ENG	3
	Configuring Voice Interfaces	236258_ENG	2.25
	Configuring Dial Peers and Special Purpose Connections	236269_ENG	2
	VoIP Signaling and H.323 Call Control	236279_ENG	2.75
	SIP, MGCP, and Call Control Comparison	236293_ENG	3.25
	Designing for Optimal Voice Quality	236307_ENG	1.5
	Implementing Call Admission Control	236316_ENG	1.75
Additional Training: Cisco Voice over IP