Microsoft Certified Desktop Support Technician(MCDST):  Information Center
Overview of Program
MCDST Requirements
Prerequisites: None
2 Client Operating System Exams Required
Client Operating System Exam: 70-271
Learning Asset	Product Title	Product ID	Hours
Courseware
1	Installing Windows XP	216119_ENG	1.75
1	Resolving Issues with the Operating System and Office Applications	214710_ENG	2
1	Resolving Issues with Outlook and Outlook Express	214818_ENG	2.33
1	Managing and Troubleshooting Resources	216128_ENG	2.33
1	Managing and Troubleshooting Desktop Storage and Settings	216150_ENG	1.83
1	Resolving Issues with Hardware and Network Connectivity	214830_ENG	2
1	Resolving Issues with Internet Explorer, Application Security, and Security Incidents	214839_ENG	1.83
1	Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon	216159_ENG	2.2
1	Managing and Troubleshooting Network Protocols and Operating System Performance	216170_ENG	2.4
	Total	9	18.67
Client Operating System Exam: 70-272
Courseware
1	Resolving Issues with the Operating System and Office Applications	214710_ENG	2
1	Resolving Issues with Outlook and Outlook Express	214818_ENG	2.33
1	Resolving Issues with Hardware and Network Connectivity	214830_ENG	2
1	Resolving Issues with Internet Explorer, Application Security, and Security Incidents	214839_ENG	2.33
	Total	4	8.66